![]() ![]() If Windows starts after you force shut down and restart: Install the latest Surface and Windows updates to help prevent future problems. To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface. Solution 2: Force a shut down and restart If the logo continues to appear, try Solution 2. Large updates may take up to 20 minutes, so you may need to wait while they install.įor info on troubleshooting installing updates, see Trouble installing Surface and Windows updates? Sometimes the logo stays on the screen while Surface updates are installing. ![]() Solution 1: Wait while updates are installing If you see this, try the solutions below, in order. Getting devices ready or a spinning circle may also appear on the screen below the logo. The Microsoft or Surface logo remains on a black screen and Windows doesn’t start.
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